Wyser News
Read all the latest news, industry updates and expert articles written by our team of world-class digital transformation experts.
From Scarcity to Abundance: Rethinking Charity Capacity with AI
For decades, charities have been defined by scarcity… limited budgets, limited staff, and limited hours in the day. Most organisations have built their models around doing the most with the least, guided by discipline, care, and caution.
AI in Advice Services: Why It Should Protect People, Not Replace Them
The debate around AI in advice services often starts in the wrong place. Too many conversations focus on whether technology will replace advisers or undermine the human relationships that define the sector. But that’s not the real story.
Scaling Without Losing Soul: Automate the Routine, Human the Critical
Charities have always existed in tension between efficiency and empathy. On one hand, the need to serve more people with fewer resources demands systems that scale. On the other, the heart of the work can’t be automated.AI Myth: AI will soon replace all human jobs
One of the most pervasive myths about AI is the fear that it will replace all human jobs, leading to mass unemployment. While AI is transforming the workforce and automating certain tasks, the reality is more nuanced. While Artificial General Intelligence (AGI) and Artificial Super Intelligence (ASI) seem far off fictional creations, my answer to this question focusses on ANI.Artificial Narrow Intelligence (ANI) in regulated industries
At Wyser, we focus on ANI, specifically fine-tuned language models, as we work with highly regulated industries that need assurance that AI will perform designated tasks without deviating from established standards. These models perform specific tasks related to natural language processing, such as voice to text generation, sentiment analysis, translation, summarisation, question answering, and categorisation.Understanding the different types of AI
Given its wide range of technologies and capabilities, professionals must understand the different types of AI to effectively integrate it into their operations.
Understanding the causes and risks of bias in AI
Why do we find bias in AI and what can we do about it? Here we explore the causes of bias in AI and the risks this poses. We share an example of both intrinsic and extrinsic bias and the steps organisations can take to mitigate bias and create fairer AI.
Unleashing Precision: The allure of small, specialised language models Vs Large Language Models (LLMs)
How these pint-sized powerhouses not only outshine their larger counterparts, but also provide a pragmatic solution to ethical concerns. Faster and more efficient, small, fine-tuned language models require significantly less computing power and offer a more accurate and transparent solution - essential for organisations operating in more regulated sectors.
PRESS RELEASE: Wyser Ltd awarded £1 million Innovate UK Grant to continue their work to reduce bias in Artificial Intelligence (AI) and Machine Learning (ML) models
We’re excited and proud to have secured a grant for over £1 million for the second phase of a UK Research & Innovation (UKRI) backed programme, to support the responsible adoption of Artificial Intelligence (AI).
WYSER WEBINARS Launch webinar: Wednesday 13th December
Understanding AI bias: Your essential guide to a fairer AI landscape. Exploring AI bias, what it is, the risks and the actions that you can take to mitigate it. We shared practical insights and a real-life case study showing what it takes to make AI more equitable and accountable.
Wyser Ltd awarded Innovate UK grant to accelerate research into more accurate and trustworthy AI
We are delighted to announce that we have been awarded an Innovate UK grant from UK Research & Innovation (UKRI) with which we will explore bias in AI. This study supports our mission to provide more accurate and trustworthy AI models.What are the benefits of Digital Transformation?
We are experts in Digital Transformation and delivering successful organisational change. Over the years we have gained valuable insights into how it leads to better productivity, happier staff and customer satisfaction. Here are a few of our key takeaways.
The importance of UCD in digital transformation
Business leaders agree, in order to stay ahead of the curve, organisations must embrace digital transformation. User Centred Design plays a key part in this because meaningful digital transformation can only be achieved when people are put first.
How can AI support better data analysis?
The applications of AI seem limitless, but how does it relate to data cleansing and analysis? From improving customer data to innovative presentation tools, data analysts have never had more support from AI.
What is Customer Journey Optimisation?
Bridging the gap between your business and customers is important. Here's how our user-centred design can help you improve your Customer Journey Optimisation (CJO).What is Digital Transformation and how can it benefit your organisation?
Countless organisations have seen the benefits of Digital Transformation. How do they mitigate the perceived risks and how is it best implemented?Diversity, innovation and our values
Our values and diversity are central to our lives. If corporate life makes you feel like a round peg in a square hole, then speak to one of us - we want different, we want unusual.
Not afraid to admit we got it wrong
CEO and co-Founder, Mark Pearce, discusses Wyser's resilience when faced with adversity and how user centred design works in the tendering process.Beauty and the Beast – building trust in artificial intelligence
Gradually building trust in AI is essential to its adoption. Never rush its implementation, always bring your users on the AI journey with you so that they see the beauty it can deliver and not the beast!Pronouns - What are they and why do they matter?
Halifax Building Society made the news last week by deciding that staff can choose the pronouns they want to be known by. It generated a lot of debate. Why? And what does that mean for a company like ours?How we won a grant to reinvent the capture and assessment of customer case data
Our CEO and co-Founder, Mark Pearce, discusses how a concise and well-articulated application landed us a grant from Innovate UK. how-we-won-a-grant-to-reinvent-the-capture-and-assessment-of-customer-case-data
Move fast and not break things?
Why Wyser implements a safe and steady approach to provide the best outcome for clients.The engagement paradigm in digital transformation
The engagement paradigm for digital transformation is all about partnership. We examine the importance of stakeholders in the process.
What is the User Centred Design (UCD) Process?
How does User Centred Design work and what key role does it play in making improvements in your organisation?What do you need to consider before implementing a Q&A chatbot?
The factors to consider before implementing AI and automation such as a Q&A chatbot.New Acas partnership for Wyser in collaboration with Opencast
Acas confirmed Wyser/Opencast’s winning bid this month who will provide them with a multidisciplinary team to assist with Discovery, Alpha and Beta phases.