Trust & Compliance
Built on trust, accountability and transparency
The organisations we work with support people through some of life's most complex challenges. That's why trust isn't an afterthought at Wyser, it's built into everything we do. From information security and data protection to governance and compliance, we're committed to maintaining the highest standards so our customers can use Wyser with confidence.
Trust & Compliance
Built on trust, accountability and transparency
The organisations we work with support people through some of life's most complex challenges. That's why trust isn't an afterthought at Wyser, it's built into everything we do. From information security and data protection to governance and compliance, we're committed to maintaining the highest standards so our customers can use Wyser with confidence.
Compliance built into everything we do.
Compliance isn't an afterthought for us, it's built into how we work. Alongside accreditations including ISO 27001 and Cyber Essentials, we maintain rigorous internal standards across data handling, security, accuracy and ethical AI, giving our clients confidence that trust is embedded in every solution we deliver.
- Data handled with strict legal oversight
- Certified security & safeguarding
- Low-risk & pre-qualified
How we maintain the highest standards
Trust in AI is built through more than technology. From rigorous testing and responsible governance to human oversight and continuous quality assurance, these are some of the ways we help ensure every solution meets the standards our clients expect.
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Accent & dialect benchmarking
Through an Innovate UK-funded project, we collected thousands of hours of regional accents from across the advice sector. This enables us to benchmark new speech-to-text models against real-world conversations, helping ensure consistently high transcription accuracy regardless of how people speak.
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GDPR compliance
Protecting personal data is fundamental to everything we do. We operate in line with UK GDPR, ensuring client and end-user data is processed lawfully, transparently and securely throughout its lifecycle.
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Human-in-the-loop
AI supports our processes, but people remain in control. Alongside automated quality assurance, trained specialists review and refine outputs where needed, helping ensure consistently accurate, reliable and trustworthy results.
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Ethical oversight
Applying AI to sensitive conversations carries significant responsibility. We regularly evaluate our models for accuracy and bias, maintain human oversight where outputs could affect individuals, and operate clear governance and escalation processes to support responsible AI use.
Protecting the trust placed in you.
Many of the organisations we work with support people through some of life's most challenging circumstances. The information they hold is deeply personal, and the trust placed in them is invaluable. That's why compliance isn't simply a requirement. It's a responsibility. From secure data handling and transparent governance to responsible AI and rigorous information security, everything we do is designed to help you protect the trust your clients place in you.
- UK-based data hosting
- Privacy-first AI development
- Responsible AI with human oversight
Trusted by organisations where trust matters most.
We work alongside charities, advice services, housing providers, public sector organisations and regulated services that manage sensitive information every day. They're trusted by the people they support, and they trust us to help them deliver safe, secure and responsible AI.
Security, privacy & responsible AI
Built for security, grounded in trust.
The organisations we support handle deeply personal information, often during some of life’s most difficult moments. That’s why secure UK data hosting, privacy-first development, responsible AI and human oversight are embedded into everything we build, not added as an afterthought.
Trust & compliance FAQs
Find clear answers about how Wyser protects data, maintains compliance and develops AI responsibly, covering security, privacy, UK data hosting and human oversight.
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We will keep audio files for up to 48 hours, and transcriptions and summaries for up to 30 days.
At the end of the retention period, the data is permanently deleted from our products and systems.
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Wyser ASSIST stores data in UK or EEA data centres and processes it on UK or EEA servers. Audio files are retained for no more than 48 business hours, and transcripts and summaries for no more than 30 days, unless a shorter agreed period applies.
If any transfer or access outside the UK or EEA is ever required, Wyser will only carry this out in line with applicable data protection law and the DPA.
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Yes, Wyser is fully compliant with UK GDPR requirements.