Tara believes the best customer relationships are built through trust, attention to detail and consistently delivering on promises.
Tara O’Shea
Customer Success and Contracts Manager
Connect with TaraTara believes the best customer relationships are built through trust, attention to detail and consistently delivering on promises.
Her focus is on ensuring every organisation working with Wyser has the support, guidance and confidence they need to achieve lasting success.
As Customer Success & Contracts Manager, Tara works closely with clients throughout their journey with Wyser, from contracts and onboarding through to implementation and ongoing support. She combines strong project management with a customer-first approach, helping organisations adopt new technology smoothly while ensuring every detail is managed with care.
With extensive experience in contract management, project delivery and operational governance, Tara brings structure and clarity to complex projects. She has led bids, managed large-scale implementations and developed processes that balance compliance with an exceptional customer experience, ensuring organisations can focus on the people they support rather than the administration behind the scenes.
At Wyser, Tara works across teams to ensure every client receives a seamless experience. Whether coordinating implementations, managing contracts or supporting customers as they embed AI into their services, her goal is always the same: helping organisations realise the full value of their partnership with Wyser.
What drives me?
“Making life easier for people and being someone they can rely on to help them feel supported, confident and in control.”
In three words
Approachable. Resourceful. Reliable.
Quick questions
What’s one misconception about AI you’d love to change?
“That using AI means losing the human touch. Done well, its real value lies in reducing repetitive admin and giving skilled people more time to listen, think and care.”
What excites you most about the future?
“Technology that works quietly and reliably in the background, giving people more time to solve problems, build trust and support those who need them most.”
Outside of Wyser…
Outside of Wyser, I enjoy travelling with my husband. We’ve made it to five continents so far, with South America next on the bucket list. At home, I swap travel guides for paint charts and channel my creative side into renovating our Edwardian home. I love to get stuck into the DIY and have learned new skills such as tiling and plastering along the way.

