With a passion for improving experiences and enabling change, Naomi focuses on helping organisations adopt technology confidently and achieve meaningful outcomes. 

With five years experience across Customer Success, Naomi has worked within SaaS environments, supporting customers throughout their journey from onboarding and training through to ongoing account management and support. Her experience includes building strong client relationships, troubleshooting challenges, driving digital adoption and helping customers navigate new technologies in a way that works for their teams and processes. 

At Wyser, Naomi works closely with customers to understand their needs, provide guidance and ensure they are able to maximise the value of the platform. She is passionate about making technology accessible, supporting users through change and finding practical ways to improve processes and outcomes. She believes AI has the potential to enhance the way people work by supporting teams and removing barriers, rather than replacing the human skills and expertise that make organisations successful. 

She is driven by the belief that the best technology experiences are created when people feel supported, empowered and confident in using the tools available to them. 

What drives me?

“Helping people get the most out of technology. I’m passionate about understanding challenges, finding solutions and supporting customers through change. The best part of Customer Success is seeing the impact that the right support and technology can have on people’s day-to-day work.” 

In three words 

Supportive, Collaborative, Solutions-focused 

Quick questions 

What’s one misconception about AI you’d love to change? 

“That AI is only for technical experts or complex use cases. I believe AI has the potential to support everyone, regardless of their role or technical background. When introduced in the right way, it can help people work more efficiently, improve processes and make everyday tasks simpler.” 

What excites you most about the future? 

“The pace of change and the opportunities that come with it. Technology is constantly evolving, and I find it exciting to see how tools like AI can help organisations work smarter, improve experiences and create better outcomes for both employees and customers.”  

Outside of Wyser… 

“When I’m not working, I enjoy spending quality time with my family. Building Lego with my son has become a regular weekend activity and is a great reminder to slow down and enjoy the moments that matter. I also love creating new experiences, exploring new things and making the most out of life.”