You can book a demo here.

Before your trial or subscription begins, you’ll need to sign a Data Processing Agreement, provide any case note templates you’d like set up in the system and confirm which users require access, using their organisation email addresses. We’ll also arrange either a full-team training session or a train-the-trainer session. If you require telephony integration, we’ll work with you in advance to build and test it in our sandbox environment, helping ensure everything runs smoothly from the start.

We are always interested in discussing potential new integrations – please get in touch at sales@wyser.online.

We are working on our translation capabilities, so watch this space for updates.

Can you use Wyser in face-to-face meetings?

Yes. You can record an in-person conversation and upload it for transcription and case notes.

ASSIST Go is available for Android via the Google Play Store, allowing you to record in-person conversations with one tap, online or offline, before uploading them to Wyser for processing and removing the local file from your device. You can also use our Desktop Recorder to capture face-to-face audio through your laptop microphone or connected equipment, starting and stopping when you choose and uploading only the conversations you want to process. The iOS app is planned for Q3 2026, following further improvements to the Android experience, and the capability will continue to evolve through regular updates and user feedback.

This depends on the quality of the call recording. In very noisy environments the quality of the transcript may be impacted which will impact the quality of the summary. This can be mitigated by using noise cancelling microphones, for example.

Yes, we can build this for you – we just need an example of the case note style you would like us to create for you. Please contact us on sales@wyser.online or book a demo.

For manual upload with default summaries, in a few days. With bespoke summaries within a couple of weeks. Telephony integrations may take longer depending on the complexity of the integration.

Recorded calls that can be accessed and loaded into Wyser.  Our goal is to keep it as simple and accessible as possible.

You can contact us on sales@wyser.online, or you can book a demo.

Yes, you will receive a training session with our experienced on-boarding team. However, our interface is really simple and intuitive, and we feel confident that you will pick it up in no time!

If you need any additional support, our team are available at support@wyser.online.

Depending on your telephone integration, you can choose when to activate Wyser based on many factors such as call length; or you can decide not to record a call. You can also choose to manually upload calls, giving you complete flexibility and control on what is recorded and uploaded.

We use our large database of UK accent data, captured via our AccentLog project (soon to be available to everyone who wants to submit their accent), to benchmark Large Language Models (LLMs). We are LLM-agnostic which means that if we determine a new model is better than the one we currently use, we can move to the new model. This ensures that we’re always using best in class technology.

We don’t currently include capability for integrating with WhatsApp or text messaging clients.

Yes, users find it reliable; when they do come across errors we encourage them to feedback so that we can continually fine tune and improve the service.

When editing is required, it is often with names, either people or locations.

With a telephony integration in place, Wyser can provide you with a transcript of your call and your case note summary in near real time. As soon as the call is complete the transcript and summary is created in around 10% of the length of time of the call itself – so the transcript and case note for a 20 minute call would be available in around 2 minutes.

The following file types are allowed:

Audio file types: .mp3; .wav; .ogg; .flac; .aac; .wma; .m4a; .aiff; .alac; .mid; .midi; .opus

Video with audio file types: .mp4; .avi; .mov; .wmv; .flv; .mkv; .webm; .m4v; .mpg; .mpeg; .3gp; .3g2; .ts; .mts; .m2ts

We can create a bespoke case note style for you, depending on your requirements. Please contact our team on support@wyser.online.

We have feature functionality in our roadmap which will allow you to build your own case note style from our library of sections headings.

Yes, you will always be able to review and edit transcripts before saving – in fact this is a key part of the process, keeping the ‘human-in-the-loop’.

Yes, we can handle transcription of speech impairments. We would love to do more analysis of how we perform here, and would be really interested in working with organisations who may want to trial and provide feedback.

Not currently, although we continue to track developments in the image-to-text space, and once the technology has reached good enough levels, we would certainly love to be able to include this functionality.

This would depend on your ability to make a recording on the mobile phone. If you are able to record the call, or make the call using an app provided by your telephony provider, then we can certainly take in the recording and process through Wyser.

Yes, you can create a summary which matches the format of your advice letters. We also have a new development due at the end of the year which will allow users to build documents containing summarised information and standard text blocks.

Yes, as long as your telephony provider can handle recording 3-way calls.

Yes. If your telephone system permits it, you can include an interpreter on the call; our transcription will capture both the client and the interpreter; the interpreter’s transcript will be used for creating the case note.

We are currently working on our translation capabilities, so watch this space for more updates on this coming soon.

Yes, the transcript and case notes can be automatically fed into AdvicePro; this makes it very easy for the end user, they will only need to log-in to AdvicePro.

Quality sits at the heart of Wyser’s approach. Wherever possible, we develop and deploy our own models to maintain close control over performance, privacy and reliability. Where specialist third-party technology can provide the best experience for our clients, we may use approved providers to support the Service. Every provider is assessed through our internal assurance process, considering its role, the data and processing involved, its security and data protection controls, and whether its use is appropriate. Where a provider acts as a sub-processor, Wyser puts written terms in place that meet applicable data protection requirements and remains responsible for that provider in accordance with the Data Processing Agreement (DPA). If a new sub-processor is appointed, this page will be updated and customers will have the opportunity to object in line with the DPA.

Sub-processors we may use

AssemblyAI

A speech-to-text platform providing accurate, scalable transcription and audio intelligence, including speaker detection, sentiment analysis, and topic identification.

Trust Center – AssemblyAI

Deepgram

A high-performance speech recognition provider offering fast, accurate transcription with real-time streaming capabilities and language support.

Privacy Policy | Deepgram

ElevenLabs

A text-to-speech and voice synthesis platform delivering natural-sounding, high-fidelity voice generation across multiple languages and styles.

Trust Center – ElevenLabs

Google

Google’s multimodal AI model, utilised for advanced reasoning, content understanding, and language tasks that benefit from broad general-purpose intelligence.

Privacy Policy – Privacy & Terms – Google

Azure

Cloud infrastructure may be provided through Azure. Data centres selected within the EU.

Data Privacy in the Trusted Cloud | Microsoft Azure

AWS

Cloud infrastructure may be provided through AWS. Data centres selected within the EU.

Data Privacy – Amazon Web Services (AWS)

We will keep audio files for up to 48 hours, and transcriptions and summaries for up to 30 days.

At the end of the retention period, the data is permanently deleted from our products and systems.

Wyser stores data in UK or EEA data centres and processes it on UK or EEA servers. Audio files are retained for no more than 48 business hours, and transcripts and summaries for no more than 30 days, unless a shorter agreed period applies.

If any transfer or access outside the UK or EEA is ever required, Wyser will only carry this out in line with applicable data protection law and the DPA.

Yes, we are fully compliant with UK GDPR requirements.

Wyser has strict access controls in place to limit access to only those people with the appropriate permissions. You can see a copy of our Data Security policy here.

We will always handle your data in line with the Data Sharing Agreement or Data Processing Agreement that we have in place with your organisation.

Transcripts and summaries are stored within Wyser’s secure environment in UK or EEA data centres. They are processed on secure UK or EEA servers and delivered through secure API or download methods.

Wyser applies technical and organisational measures to protect customer data. Data is encrypted in transit using TLS 1.2+ and stored using AES-256 encryption. Access is restricted through authenticated user accounts and role-based access controls.

Audio files are kept only for the minimum time needed to process them and for no more than 48 business hours. Transcripts and summaries are retained for the period agreed with the customer and for no more than 30 days.

Wyser processes personal data in line with UK GDPR. If data ever needs to be transferred to, or accessed from, a country outside the UK or EEA, this will only happen in line with applicable data protection law and the DPA.

Wyser does not use identifiable customer data to train the model.

Where data is used to improve the service, Wyser first creates an anonymised dataset. That anonymised data may then be used for continued training, testing and product improvement.

The structure and style of summaries are also shaped by the prompts and rules agreed during onboarding. This helps Wyser produce case notes that match your organisation’s needs while still protecting personal data.

Live service records are retained only for limited periods. Audio files are kept only for the minimum time needed for processing and for no more than 48 business hours. Transcripts and summaries are retained for the agreed period and for no more than 30 days.

We are ISO27001 compliant (ISO/IEC 27001:2022 – Information security management systems) and Cyber Essentials certified Cyber Essentials – NCSC.GOV.UK

The applicable price band will be set for your organisation depending on the number of hours audio you expect to process monthly.

Any unused hours can be rolled over into the following month within your contract term to help you deal with seasonal fluctuation in demand.

It is not possible to process a refund for unused hours.

Yes, you may be eligible for a discount of up to 30% off our standard prices.

Please get in touch at sales@wyser.online to speak with one our our team.

Our pricing is split between tiers, Standard and Premium, as well as offering different rates for Non-Profit and For-Profit organisations.

You can view our pricing here.

Our standard contract is 12 months, however we understand that organisations are funded differently. With this in mind our team are happy to help find a solution which best suits your organisation. If you’d like to know more, book a demo.

You will be able to change your subscription to the next higher or lower tier at each annual contract renewal.

Within term, if you consistently use more hours than your subscription covers, we would invoice for the additional hours in blocks of 100 hours.

We will let you know your contract renewal price at least 60 days prior to renewal. If you wish to make any changes to your subscription, you will need to let us know at least 30 days prior to renewal.

Your annual subscription will be due on your renewal date.

Pricing is based on the volume of recorded audio hours. There is no limit to the number of users.

Yes, this is something we are happy to support with. Please contact us to discuss your needs.

We have live telephony integrations with the following providers:

• 8×8
• Clobba
• SpliceCom

AdvicePro? Yes

CNMS (Citizens Advice)? No – conversations with Central Citizens Advice are ongoing, but this is not likely to happen soon.

MODUS? No, but API’s are available

Custom-built platforms or systems? API’s are available

Not currently, although we remain in close conversation with AdvicePro about what is possible – any requirements should be fed back to AdvicePro directly.

Not currently but we continue to work with AdvicePro to develop the product further.

This would depend on your ability to make a recording on the mobile phone. If you are able to record the call, or make the call using an app provided by your telephony provider, then we can certainly take in the recording and process.

Our transcriptions achieve an accuracy rate of up to 96% for the English language, when compared to a transcript written by a human. We use industry-leading speech recognition technology, rigorously tested across a diverse range of UK accents and domains. While we strive for the highest accuracy, factors like audio quality, background noise, and technical jargon can influence the transcript’s accuracy.

In creating summaries, our priority is factual accuracy and fidelity to the transcript. The models we use are specifically designed to exclude incorrect or fabricated information and to produce summaries that are both coherent and easy to read. We refine our models and processes based on human feedback and preferences, ensuring that the summaries are not only accurate but also meet the standards of clarity, readability, and usefulness that people expect.

Wyser is ideal for advice-giving organisations, legal services, helplines, and customer support teams. Any organisation that relies on phone-based interactions and needs accurate, efficient documentation can benefit from our automated transcription and summarisation capabilities. It helps reduce administrative workload, improve record-keeping, and enhance service efficiency.

Wyser works by transcribing a recording of a conversation between an advisor and a service user, using large language models or LLM’s. LLM’s are a form of artificial intelligence or AI.

Once the transcription has been created, the AI reviews the transcript of the full conversation, and creates one or more summaries or case notes, based on what was discussed during the conversation.

The transcript and summaries are presented back to the advisor via the front end, or via one of our CRM or case management integrations, for the advisor to review, edit and save against the appropriate client record.

Wyser is an AI-powered transcription, summarisation and data-extraction tool designed to make case management and client support more efficient. It processes spoken and written information, turning conversations into accurate transcripts, structured summaries and key data while reducing manual entry and speeding up case recording. Advisers remain in control, with the ability to review and refine every output before it is finalised. By reducing repetitive administrative work, WyserASSIST gives teams more time to focus on clients and higher-value tasks, improving productivity, consistency and employee wellbeing. This makes it particularly valuable for organisations where accurate documentation and timely information processing are essential.

We haven’t had any direct feedback on this; a lot will depend on the way that is introduced, we can provide coaching on this.

You would need to confirm with your telephony provider how to switch off call recording for that call.